Privacy Policy

Effective Date: July 1, 2025

Fixiol ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our AI-powered property and roofing analysis platform available at fixiol.com ("Landing Site") and app.fixiol.com ("Application") (collectively, the "Platform").

1. Information We Collect

1.1 Personal Information

We collect the following categories of personal information:

Account Information:

  • Full name

  • Email address

  • Phone number (if provided)

  • Company name and title (if applicable)

  • Billing address

  • Payment information (processed securely through third-party payment processors)

Profile Information:

  • User ID (system-generated)

  • Subscription status and plan type

  • Account preferences and settings

  • Profile picture or company logo (if uploaded)

1.2 Property and Analysis Data

We collect and process the following data related to your use of our services:

Roof Analysis Data:

  • Property images and photos

  • Thermal imaging data

  • Damage hotspots and anomalies identified

  • Energy deficiency ratings and assessments

  • Repair cost estimates and recommendations

  • Annotated image URLs with markup

  • Original image URLs and metadata

  • Analysis timestamps and processing history

  • Associated file names and folder organization

  • Quality scores and confidence ratings

Property Measurement Data:

  • Property addresses and location information

  • Satellite and aerial imagery

  • Measurement data including lines, areas, and scale calculations

  • Roof dimensions and architectural features

  • Geographic coordinates and mapping data

Weather Integration Data:

  • Historical weather events and patterns

  • Storm tracking data 

  • Geographic weather data 

  • Temporal weather patterns 

  • Weather impact assessments and correlations

1.3 Organizational Data

Folder and Project Management:

  • Folder IDs and organizational structure

  • Project names and descriptions

  • User-defined categories and tags

  • Creation and modification timestamps

  • Sharing permissions and collaboration settings

Report Generation Data:

  • Report IDs and titles

  • Custom report descriptions and summaries

  • Selected analyses and data compilations

  • Report generation timestamps

  • Export formats and distribution lists

  • Branding and customization preferences

1.4 Technical Information

Automatically Collected Data:

  • IP address and geographic location

  • Device type, operating system, and browser information

  • Platform usage patterns and feature interactions

  • Session duration and frequency of use

  • Error logs and diagnostic information

  • Performance metrics and loading times

Cookies and Tracking Technologies:

  • Essential cookies for Platform functionality

  • Analytics cookies for usage statistics

  • Preference cookies for user settings

  • Security cookies for fraud prevention

  • Third-party tracking pixels (with consent)

1.5 Communications Data

  • Support ticket correspondence

  • Email communications and newsletters

  • Feedback and survey responses

  • Marketing communication preferences

  • Phone call recordings (with consent)

2. Legal Basis for Processing

We collect and process personal information based on the following legal grounds:

2.1 Contract Performance: To provide Platform services, process payments, and fulfill our contractual obligations.

2.2 Legitimate Interests: To improve our services, prevent fraud, ensure security, and communicate important updates.

2.3 Consent: For marketing communications, non-essential cookies, and optional data processing activities.

2.4 Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Use Your Information

3.1 Service Provision

  • Provide and operate the Platform services

  • Process and analyze property data using AI algorithms

  • Generate roof analysis reports and measurements

  • Provide weather-based insights and correlations

  • Enable project management and collaboration features

  • Process payments and manage subscriptions

  • Provide customer support and technical assistance

3.2 Platform Improvement

  • Analyze usage patterns to enhance user experience

  • Develop new features and improve existing functionality

  • Conduct research and development activities

  • Optimize Platform performance and reliability

  • Train and improve AI models and algorithms

3.3 Communications

  • Send account-related notifications and updates

  • Provide customer support and respond to inquiries

  • Send marketing communications (with consent)

  • Notify users of service changes or security issues

  • Conduct user surveys and collect feedback

3.4 Legal and Security

  • Detect and prevent fraud, abuse, and security threats

  • Comply with legal obligations and government requests

  • Enforce our Terms of Service and policies

  • Protect our rights and interests

  • Investigate and resolve disputes

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Platform:

Cloud Infrastructure: Supabase (built on AWS) for secure database hosting, authentication, and data storage

Payment Processing: Stripe for secure payment processing, billing, and subscription management

Analytics Services: Google Analytics, Mixpanel, or similar services for usage analytics and Platform optimization

Customer Support: Zendesk, Intercom, or similar platforms for customer service and support ticket management

Email Services: SendGrid, Mailchimp, or similar services for transactional and marketing email delivery

4.2 Business Transfers

In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 Consent-Based Sharing

We may share information with your explicit consent for specific purposes not covered in this policy.

4.5 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security and Protection

5.1 Security Measures

We implement comprehensive security measures including:

  • Industry-standard encryption for data in transit and at rest

  • Multi-factor authentication and access controls

  • Regular security audits and vulnerability assessments

  • Employee training on data protection best practices

  • Incident response procedures for security breaches

5.2 Data Breach Notification

In the event of a data breach that may compromise your personal information, we will:

  • Notify affected users within 72 hours of discovery

  • Report the breach to relevant authorities as required by law

  • Provide information about the breach and steps being taken

  • Offer guidance on protective measures users can take

5.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention and Deletion

6.1 Retention Periods

We retain personal information for the following periods:

Account Data: For the duration of your active account plus 7 years for legal and tax purposes

Analysis Data: For the duration of your active account plus 3 years for service improvement

Communications: For 3 years after the last communication for support and legal purposes

Technical Data: For 2 years for security and Platform optimization purposes

6.2 Data Deletion

You may request deletion of your personal information by contacting support@fixiol.com. We will delete your data within 30 days, except where retention is required by law.

6.3 Account Termination

Upon account termination, we will delete your data according to our retention schedule, with full deletion occurring within 90 days unless legal obligations require longer retention.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to:

  • Access the personal information we hold about you

  • Receive a copy of your data in a portable format

  • Request information about how your data is processed

7.2 Correction and Updates

You have the right to:

  • Correct inaccurate personal information

  • Update your account information and preferences

  • Complete incomplete data records

7.3 Deletion and Restriction

You have the right to:

  • Request deletion of your personal information

  • Restrict processing of your data in certain circumstances

  • Object to processing based on legitimate interests

7.4 Withdrawal of Consent

You have the right to:

  • Withdraw consent for marketing communications

  • Opt out of non-essential cookies and tracking

  • Revoke consent for optional data processing

7.5 Exercising Your Rights

To exercise any of these rights, contact us at support@fixiol.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

8.1 Types of Cookies

We use the following types of cookies:

Essential Cookies: Required for Platform functionality and security

  • Session management and authentication

  • Security and fraud prevention

  • Core Platform features and navigation

Analytics Cookies: Help us understand Platform usage

  • Google Analytics for usage statistics

  • Performance monitoring and optimization

  • Feature usage and user behavior analysis

Preference Cookies: Remember your settings and preferences

  • Language and region settings

  • User interface preferences

  • Customization options

8.2 Cookie Management

You can manage cookies through your browser settings. Note that disabling essential cookies may affect Platform functionality.

8.3 Third-Party Tracking

We may use third-party tracking technologies for analytics and marketing purposes, with appropriate consent mechanisms in place.

9. International Data Transfers

9.1 Data Processing Locations

Your personal information may be processed in countries other than your country of residence, including the United States and countries where our service providers operate.

9.2 Safeguards

When transferring data internationally, we ensure appropriate safeguards through:

  • Standard Contractual Clauses approved by relevant authorities

  • Adequacy decisions by regulatory bodies

  • Certification schemes and codes of conduct

  • Binding corporate rules for intra-group transfers

10. Children's Privacy

10.1 Age Restrictions

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10.2 Parental Notice

If we become aware that a child under 13 has provided personal information, we will delete such information immediately and notify parents if possible.

10.3 Teen Users

For users between 13-18 years old, we recommend parental involvement in Platform usage and account management.

11. State-Specific Privacy Rights

11.1 Virginia Consumer Data Protection Act (VCDPA)

Virginia residents have additional rights under the VCDPA, including:

  • Right to know about personal data processing

  • Right to access and delete personal data

  • Right to correct inaccuracies

  • Right to data portability

  • Right to opt out of certain processing activities

11.2 California Consumer Privacy Act (CCPA)

California residents have rights under the CCPA, including the right to know, delete, and opt out of the sale of personal information.

11.3 Other State Laws

We comply with applicable state privacy laws and will update this policy as new regulations take effect.

12. Business Communications

12.1 Marketing Communications

We may send marketing communications to users who have opted in to receive such communications. You can opt out at any time using the unsubscribe link in emails or by contacting us.

12.2 Transactional Communications

We will send necessary transactional communications related to your account, security, and service updates. These communications are essential for Platform operation.

13. Third-Party Integrations

13.1 Third-Party Services

Our Platform may integrate with third-party services such as:

  • Weather data providers for climate analysis

  • Mapping services for location data

  • Cloud storage providers for data backup

  • Payment processors for billing services

13.2 Third-Party Privacy Policies

Third-party integrations are governed by their respective privacy policies. We encourage you to review these policies.

14. Updates to This Privacy Policy

14.1 Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Platform features.

14.2 Notification of Changes

We will notify users of material changes through:

  • Email notifications to registered users

  • Prominent notices on the Platform

  • Updated effective date on this policy

14.3 Continued Use

Your continued use of the Platform after policy changes constitutes acceptance of the updated Privacy Policy.

15. Contact Information

15.1 Privacy Officer

For privacy-related questions or concerns, contact
support@fixiol.com

15.2 Response Time

We will respond to privacy inquiries within 30 days of receipt.

16. Regulatory Compliance

16.1 Applicable Laws

This Privacy Policy is designed to comply with:

  • Virginia Consumer Data Protection Act (VCDPA)

  • California Consumer Privacy Act (CCPA)

  • General Data Protection Regulation (GDPR) for EU users

  • Children's Online Privacy Protection Act (COPPA)

  • Other applicable federal and state privacy laws

16.2 Data Protection Authority

For EU users, you have the right to lodge a complaint with your local data protection authority.



Last Updated: June 6, 2025

Document Version: 1.0