Privacy Policy
Effective Date: July 1, 2025
Fixiol ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our AI-powered property and roofing analysis platform available at fixiol.com ("Landing Site") and app.fixiol.com ("Application") (collectively, the "Platform").
1. Information We Collect
1.1 Personal Information
We collect the following categories of personal information:
Account Information:
Full name
Email address
Phone number (if provided)
Company name and title (if applicable)
Billing address
Payment information (processed securely through third-party payment processors)
Profile Information:
User ID (system-generated)
Subscription status and plan type
Account preferences and settings
Profile picture or company logo (if uploaded)
1.2 Property and Analysis Data
We collect and process the following data related to your use of our services:
Roof Analysis Data:
Property images and photos
Thermal imaging data
Damage hotspots and anomalies identified
Energy deficiency ratings and assessments
Repair cost estimates and recommendations
Annotated image URLs with markup
Original image URLs and metadata
Analysis timestamps and processing history
Associated file names and folder organization
Quality scores and confidence ratings
Property Measurement Data:
Property addresses and location information
Satellite and aerial imagery
Measurement data including lines, areas, and scale calculations
Roof dimensions and architectural features
Geographic coordinates and mapping data
Weather Integration Data:
Historical weather events and patterns
Storm tracking data
Geographic weather data
Temporal weather patterns
Weather impact assessments and correlations
1.3 Organizational Data
Folder and Project Management:
Folder IDs and organizational structure
Project names and descriptions
User-defined categories and tags
Creation and modification timestamps
Sharing permissions and collaboration settings
Report Generation Data:
Report IDs and titles
Custom report descriptions and summaries
Selected analyses and data compilations
Report generation timestamps
Export formats and distribution lists
Branding and customization preferences
1.4 Technical Information
Automatically Collected Data:
IP address and geographic location
Device type, operating system, and browser information
Platform usage patterns and feature interactions
Session duration and frequency of use
Error logs and diagnostic information
Performance metrics and loading times
Cookies and Tracking Technologies:
Essential cookies for Platform functionality
Analytics cookies for usage statistics
Preference cookies for user settings
Security cookies for fraud prevention
Third-party tracking pixels (with consent)
1.5 Communications Data
Support ticket correspondence
Email communications and newsletters
Feedback and survey responses
Marketing communication preferences
Phone call recordings (with consent)
2. Legal Basis for Processing
We collect and process personal information based on the following legal grounds:
2.1 Contract Performance: To provide Platform services, process payments, and fulfill our contractual obligations.
2.2 Legitimate Interests: To improve our services, prevent fraud, ensure security, and communicate important updates.
2.3 Consent: For marketing communications, non-essential cookies, and optional data processing activities.
2.4 Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
3. How We Use Your Information
3.1 Service Provision
Provide and operate the Platform services
Process and analyze property data using AI algorithms
Generate roof analysis reports and measurements
Provide weather-based insights and correlations
Enable project management and collaboration features
Process payments and manage subscriptions
Provide customer support and technical assistance
3.2 Platform Improvement
Analyze usage patterns to enhance user experience
Develop new features and improve existing functionality
Conduct research and development activities
Optimize Platform performance and reliability
Train and improve AI models and algorithms
3.3 Communications
Send account-related notifications and updates
Provide customer support and respond to inquiries
Send marketing communications (with consent)
Notify users of service changes or security issues
Conduct user surveys and collect feedback
3.4 Legal and Security
Detect and prevent fraud, abuse, and security threats
Comply with legal obligations and government requests
Enforce our Terms of Service and policies
Protect our rights and interests
Investigate and resolve disputes
4. Information Sharing and Disclosure
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Platform:
Cloud Infrastructure: Supabase (built on AWS) for secure database hosting, authentication, and data storage
Payment Processing: Stripe for secure payment processing, billing, and subscription management
Analytics Services: Google Analytics, Mixpanel, or similar services for usage analytics and Platform optimization
Customer Support: Zendesk, Intercom, or similar platforms for customer service and support ticket management
Email Services: SendGrid, Mailchimp, or similar services for transactional and marketing email delivery
4.2 Business Transfers
In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
4.3 Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.
4.4 Consent-Based Sharing
We may share information with your explicit consent for specific purposes not covered in this policy.
4.5 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security and Protection
5.1 Security Measures
We implement comprehensive security measures including:
Industry-standard encryption for data in transit and at rest
Multi-factor authentication and access controls
Regular security audits and vulnerability assessments
Employee training on data protection best practices
Incident response procedures for security breaches
5.2 Data Breach Notification
In the event of a data breach that may compromise your personal information, we will:
Notify affected users within 72 hours of discovery
Report the breach to relevant authorities as required by law
Provide information about the breach and steps being taken
Offer guidance on protective measures users can take
5.3 Limitations
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention and Deletion
6.1 Retention Periods
We retain personal information for the following periods:
Account Data: For the duration of your active account plus 7 years for legal and tax purposes
Analysis Data: For the duration of your active account plus 3 years for service improvement
Communications: For 3 years after the last communication for support and legal purposes
Technical Data: For 2 years for security and Platform optimization purposes
6.2 Data Deletion
You may request deletion of your personal information by contacting support@fixiol.com. We will delete your data within 30 days, except where retention is required by law.
6.3 Account Termination
Upon account termination, we will delete your data according to our retention schedule, with full deletion occurring within 90 days unless legal obligations require longer retention.
7. Your Privacy Rights
7.1 Access and Portability
You have the right to:
Access the personal information we hold about you
Receive a copy of your data in a portable format
Request information about how your data is processed
7.2 Correction and Updates
You have the right to:
Correct inaccurate personal information
Update your account information and preferences
Complete incomplete data records
7.3 Deletion and Restriction
You have the right to:
Request deletion of your personal information
Restrict processing of your data in certain circumstances
Object to processing based on legitimate interests
7.4 Withdrawal of Consent
You have the right to:
Withdraw consent for marketing communications
Opt out of non-essential cookies and tracking
Revoke consent for optional data processing
7.5 Exercising Your Rights
To exercise any of these rights, contact us at support@fixiol.com. We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
8.1 Types of Cookies
We use the following types of cookies:
Essential Cookies: Required for Platform functionality and security
Session management and authentication
Security and fraud prevention
Core Platform features and navigation
Analytics Cookies: Help us understand Platform usage
Google Analytics for usage statistics
Performance monitoring and optimization
Feature usage and user behavior analysis
Preference Cookies: Remember your settings and preferences
Language and region settings
User interface preferences
Customization options
8.2 Cookie Management
You can manage cookies through your browser settings. Note that disabling essential cookies may affect Platform functionality.
8.3 Third-Party Tracking
We may use third-party tracking technologies for analytics and marketing purposes, with appropriate consent mechanisms in place.
9. International Data Transfers
9.1 Data Processing Locations
Your personal information may be processed in countries other than your country of residence, including the United States and countries where our service providers operate.
9.2 Safeguards
When transferring data internationally, we ensure appropriate safeguards through:
Standard Contractual Clauses approved by relevant authorities
Adequacy decisions by regulatory bodies
Certification schemes and codes of conduct
Binding corporate rules for intra-group transfers
10. Children's Privacy
10.1 Age Restrictions
Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10.2 Parental Notice
If we become aware that a child under 13 has provided personal information, we will delete such information immediately and notify parents if possible.
10.3 Teen Users
For users between 13-18 years old, we recommend parental involvement in Platform usage and account management.
11. State-Specific Privacy Rights
11.1 Virginia Consumer Data Protection Act (VCDPA)
Virginia residents have additional rights under the VCDPA, including:
Right to know about personal data processing
Right to access and delete personal data
Right to correct inaccuracies
Right to data portability
Right to opt out of certain processing activities
11.2 California Consumer Privacy Act (CCPA)
California residents have rights under the CCPA, including the right to know, delete, and opt out of the sale of personal information.
11.3 Other State Laws
We comply with applicable state privacy laws and will update this policy as new regulations take effect.
12. Business Communications
12.1 Marketing Communications
We may send marketing communications to users who have opted in to receive such communications. You can opt out at any time using the unsubscribe link in emails or by contacting us.
12.2 Transactional Communications
We will send necessary transactional communications related to your account, security, and service updates. These communications are essential for Platform operation.
13. Third-Party Integrations
13.1 Third-Party Services
Our Platform may integrate with third-party services such as:
Weather data providers for climate analysis
Mapping services for location data
Cloud storage providers for data backup
Payment processors for billing services
13.2 Third-Party Privacy Policies
Third-party integrations are governed by their respective privacy policies. We encourage you to review these policies.
14. Updates to This Privacy Policy
14.1 Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Platform features.
14.2 Notification of Changes
We will notify users of material changes through:
Email notifications to registered users
Prominent notices on the Platform
Updated effective date on this policy
14.3 Continued Use
Your continued use of the Platform after policy changes constitutes acceptance of the updated Privacy Policy.
15. Contact Information
15.1 Privacy Officer
For privacy-related questions or concerns, contact
support@fixiol.com
15.2 Response Time
We will respond to privacy inquiries within 30 days of receipt.
16. Regulatory Compliance
16.1 Applicable Laws
This Privacy Policy is designed to comply with:
Virginia Consumer Data Protection Act (VCDPA)
California Consumer Privacy Act (CCPA)
General Data Protection Regulation (GDPR) for EU users
Children's Online Privacy Protection Act (COPPA)
Other applicable federal and state privacy laws
16.2 Data Protection Authority
For EU users, you have the right to lodge a complaint with your local data protection authority.
Last Updated: June 6, 2025
Document Version: 1.0